privacy & other policies

This privacy policy governs the manner in which Cffn collects, uses, maintains and discloses information collected from users (each, a “User”) of the [cffn.xyz] website and, or, the mobile application (“Site”). This privacy policy applies to the Site and all services offered by Cffn.

1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

2. Information we do not collect or process We do not collect or store payment information of our Users like their bank details, card details etc. This information if supplied by Users while purchasing products and services on the Site are directly provided to third-party payment gateways contracted by the Site (“Payment Gateway Sites”). The Payment Gateway Sites may store your information for smoother check-outs, so Users are advised to read the privacy policy of the Payment Gateway Sites before consenting to providing their payment information or consenting to storage of such information with Payment Gateway Sites. This privacy policy shall not govern your usage of Payment Gateway Sites and Cffn shall not be responsible for information provided by Users to such Payment Gateway Sites and usage of such information.

3. Web Browser Cookies Our Site uses “cookies” to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You can adjust your browser to alert you when the site is trying to send you cookies and also to block all cookies whilst visiting our Site. Blocking cookies will mean that you are only able to use Cffn website and, or mobile application for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you.

4. How We Use Collected Information Cffn may collect and use Users personal information for the following purposes:

a) To provide delivery services to Users in respect of products / services purchased by the Users on the Site including for providing invoices against such purchases.

b) To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently.

c) To personalise user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

d) To improve our Site we may use feedback you provide to improve our products and services.

e) To run a promotion, contest, survey or other Site feature

f) To send Users information they agreed to receive about topics we think will be of interest to them.

5. How We Protect Your Information The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We do not store or process any payments related information as stated above which is directly managed by our payment service provider who is compliant to industry standards for payment information protection as PCI-DSS.

6. Sharing of Personal Information of Users The personal information of Users may be shared with Cffn vendors and sellers responsible for packaging, dispatching and shipping the products / services purchased by Users on the Site. By purchasing any products / services on the Site, the Users explicitly consent to sharing of such personal information with such vendors / sellers. Cffn shall contract with such vendors / sellers to protect the personal information of Users and utilise it only for the above limited purposes.

7. Third Party Websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

8. Advertising Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

9. Changes to This Privacy Policy Cffn has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

10. Acceptance of These Terms Please read these Conditions of Use carefully before using the cffn Services. By accessing or using the cffn Services, you agree to be bound by these Conditions of Use. Additionally, when you use any current or future Cffn service (e.g., marketplace or mobile application) ("Cffn Service"), you will also be subject to the specific terms, guidelines, and conditions applicable to that Cffn Service ("Service Terms"). In the event of any inconsistency between these Conditions of Use and the Service Terms, the Service Terms shall prevail.

Return and Refund Policy

This Cffn Return and Refund Policy is universally applicable to product purchases made through the Cffn platform (Cffn website available at www.cffn.xyz or Cffn mobile applications) except otherwise specified.

1. All products purchased on Cffn website shall be returnable if such products are damaged in transit provided that the Buyer raises a complaint in this regard within 2 (two) days of delivery. All complaints should be communicated to Cffn, along with photographic or videographic evidence if any. In such a case, Cffn shall coordinate with the Seller to process a return and refund which shall take up to fifteen (15) working days. If the products are not in a fit state to be packaged and returned, Cffn may in consultation with the Seller process the return and refund without claiming the damaged products back from the Buyer.

2. The Buyer in the above cases may also opt for replacement of the damaged products which will be delivered free of cost to the Buyer provided their availability. The replacement delivery will be subject to ordinary delivery timelines specified by the Seller. In case, the Buyer opts for replacement and the products are not available, Cffn in consultation with the Seller processes the refund as the default solution.

3. The Buyer may also opt for cancellation of order and refund if the delivery of the products is unduly delayed; i.e. it has not reached the Buyer even after five (5) days of the estimated delivery date. In such a case, Cffn shall coordinate with the Seller to process a return and refund which may take anywhere between 7-15 working days.

4. Cffn reserves the right not to process refunds in case the delivery address mentioned by the Buyer is incorrect or if delivery cannot be given due to Buyer unavailability even after 2 (two) delivery attempts by the logistics partners.

5. All products which were delivered in product condition and were fit for use but got damaged later on will not be eligible for return.

6. This Return and Refund Policy is not applicable to products whose performance is not up to the satisfaction of the Buyers. In such cases, if the products are accompanied by a warranty, the return, replacement and refunds if any shall be governed by such warranty.

7. Cffn may process returns for products which do not meet quality standards as advertised subject to confirmation of the Seller and for such cases, return, replacement and refunds will depend on individual Sellers and their respective return and refund policies. Cffn shall not be responsible to the Buyer in such cases and Buyers are advised to carefully read the Seller return and refund conditions before making any purchases.

Sale Terms

Please read these conditions carefully before placing an order for any products with the Sellers ("We" or "Our" or "Us", wherever applicable) on the website. These conditions signify your agreement to be bound by these conditions. In addition, when you use any current or future Cffn Service, you will also be subject to the terms, guidelines and conditions applicable to that service ("Terms"). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You This section deals with conditions relating to the sale of products on the website by us to you.

2. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an email confirming receipt of your order and containing the details of your order (the "Order Confirmation Email"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation and, or, push notification is sent to you that the product has been dispatched to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation.

Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for resale or business purpose. You authorise us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.

You cannot cancel your order for a product at any time. Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

3. Returns Most items purchased from sellers listed on the website are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:

it is determined that the product was not damaged while in your possession; the product is not different from what was shipped to you; the product is returned in original condition (with original packaging, MRP tag intact, user manual, warranty card and accessories, as applicable).

You can review the return policy for products listed above.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / credit/ debit card.

For damaged/ defective items, the seller will take the final call and issue a refund if the item cannot be replaced or at seller's fault.

In any case where a refund is required, the seller(s) need to authorise that refund. Cffn can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds. For Pay on Delivery orders (if offered to you), refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)), within 3-5 business days. If you wish to receive the Pay on Delivery (if offered to you) order’s refund to your bank account, you must respond to the email approving the refund with your bank account details in accordance with the instructions provided in such email. Note: Refunds cannot be processed to third-party accounts. The name on your Cffn account should match with the name of the bank account holder.

4. Pricing and availability We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any products you order turn out to be unavailable. For more details, please review our Pricing policy and our Availability Guide, both of which apply to products ordered from us. All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.

5. Taxes You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

6. Children Use of the website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

7. Communications When you visit the website, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

8. Losses We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

9. Alteration or Amendments to the Conditions We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

11. Waiver If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

12. Governing Law and Jurisdiction These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

Shipping Policy

Your freshly roasted coffee orders are shipped directly from the Seller’s roasting location to your doorstep. Once your order is confirmed, you will receive an email notification. If you've purchased items from different roasters in a single order, they will be shipped separately.

Each roaster follows their unique roasting schedule, but rest assured that your coffee will be shipped within 48 hours of order confirmation. Delivery typically takes 3-5 working days from the shipping date. For equipment orders, they will be shipped within 48 hours.

If your coffee doesn't reach you within 10 days, we will either dispatch a new shipment of coffee or process a full refund. Please note that we are unable to take any action before the 10-day period, as we rely on third-party courier partners, and our control is limited once the order is dispatched. If you have any concerns about your order, feel free to contact us at support@cffn.xyz.